Free, confidential and independent information advice and advocacy on a wide range of issues.
Contact: 0117 922 5353
The service is available Monday to Thursday 10.00 – 1.00pm
Contact address: Age UK Bristol, Canningford House, 38 Victoria Street, Bristol, BS1 6BY
Unfortunately many older people, especially those with dementia, are targets for criminal scams to defraud them of their money. Jessica's Story is a powerful account that highlights the financial and emotional impact this can have on people and their families. Scams can take a number of forms:
Online scams, including fake emails
What you can do
- Ensure you have good virus protection online
- Keep an eye out for any emails that seem ‘too good to be true’ – they are!
Bogus traders on your doorstep
What you can do
- You can put up a sign saying that uninvited callers are not welcome
- Keep your door locked with the chain on, and ask to see any caller’s ID cards and call their company to see if they are genuine. If you have any doubts, don’t let them in – it is your home
- Tell them you are not interested or that it is inconvenient.
Phone scams and cold calls
What you can do
- You can sign up to the Telephone Preference Service – a free opt-out service so that you do not receive unsolicited sales or marketing calls
- You can also purchase a call blocker such as TrueCall which blocks unwelcome callers and asks unrecognised callers to identify themselves before it puts them through
Postal scams, such as ‘unclaimed prize’ scams, bogus debt letters, lottery or ‘hard luck story’ scams.
What you can do
- You never need to send money to claim a prize/inheritance
- Register with the Mailing Preference Service (MPS) – this can stop junk mail but the postal service has a legal obligation anything that is addressed directly to you
- Put a ‘no junk mail’ sign on the front door.
Useful advice on spotting and avoiding scams can be found on the Age UK website
And the Metropolitan Police have produced a handy Little Book of Big Scams which you can view here
To report a scam call Action Fraud on 0300 123 2040
People can also be targeted by legitimate charities if they already support one or more charities, and this can place an undue pressure on people to sign-up for more charities than they can afford. A Fundraising Preference Service is currently being developed to enable people to have more control over what charities contact them and how they are contacted.
Provide free legal advice and advocacy for unwaged and low paid people, and people experiencing unlawful discrimination.
Contact: 0117 924 8662
Contact address: 2 Moon Street, Stokes Croft, Bristol, BS2 8QE
An independent charity that provides free, impartial advice and information on a range of issues – e.g. housing, employment and debt.
A drop-in advice point is available at: 48 Fairfax Street, Bristol, BS1 3BL
This service is available Monday to Friday between 9.30am – 1.00pm.
Contact: 0844 499 4718
This service is available Monday to Friday between 10.00am – 1.00pm.
Calls to this number cost 5p per minute from a landline.
The Advocacy Service deliver an empowerment model of advocacy and provide issue based client-led support and assistance. They offer a wide range of services, from self-help, signposting and information through to full advocacy casework. The Advocacy Service is free and independent.
Please call - Well Aware (freephone number) 0808 808 5252
Information and enquiries about council tax.
Contact: 0117 922 2900
This is a 24-hour automated service.
Bristol City Council Website
GOV.UK: Department of Work and Pensions enquiry line.
Contact: 0800 882 200
Calls to this service are free from a landline.
First Stop Advice Service offer trained advisors to discuss any matters relating to housing, care or related finance. You can contact our advice service in any of the following ways:
Telephone: 0800 377 7070 (Mondays 8am – 7pm & Tuesdays – Fridays 8am – 6pm)
If ringing from a mobile or abroad: 0203 519 6002
Provides supportive information, advice and signposting to vulnerable people and/or people in need of help for whatever reason in East Bristol.
Contact: 0117 965 5133
Contact address: 54 Staple Hill Road, Fishponds, Bristol, BS16 5BS
East Bristol Advice Website
Independent Age Helpline aim to provide you with advice or support directly, or to point you in the right direction. Their particular areas of knowledge include:
The advice and information services are completely impartial.
Call the freephone line on 0800 319 6789
You can also email at firstname.lastname@example.org.
Helps you to find a solicitor suitable to your circumstances.
Contact: 0207 242 1222
Law Society Website
Provide expert advice and information on a number of areas including:
The North Bristol Advice Centre can also refer to other organisations for further information and support.
Contact: 0117 951 5751
The service is open Monday to Friday between 9.00am – 5.00pm.
Drop-in address: Tuesdays 9.30am – 12.30pm at: 2 Gainsborough Square, Lockleaze, Bristol, BS7 9XA.
North Bristol Advice Website
An information and advice service helping people make informed choices about paying for their long-term care. It is also useful for family members and friends with Powers of Attorney.
Contact: 0808 208 9994
This service is open on Monday to Friday between 9.00am – 5.00pm. Calls to this number are free from a landline.
Pennywise is a Bristol based money advice service offering financial advice. Their money mentors work across Bristol seeing clients in their home or local area, and will work with clients to increase their income and lower their expenditure. Clients exit the project with practical skills and tools, and feel confident that they are in control of their day to day finances and more able to manage through a crisis. Their website also contains tips & advice on managing money, and local low-cost living tips.
The Royal British Legion’s Independent Living Service covers England, Wales and Northern Ireland. They offer beneficiaries a high quality, friendly and professional service to live safe and well at home. In the Bristol area, the Independent Living Service comprises of two services; the Independent Living Advice Service and the ‘WE Care and Repair’ handy person service.
They offer support face to face, over the telephone and email to help beneficiaries work towards goals that are important to them.
This means they could help with:
Specialist Information and Advice-About Independent Living Options
Aids and Adaptations
Assistance with Disabled Facilities Grants and Challenges
Small maintenance jobs
Home safety checks
Winter warmth checks
Help and support to navigate social services
Help and support to challenge decisions
Help to address isolation and loneliness
Information on local services
Setting up your own social groups
Help to understand your rights and speak up
Who can use this Service?
A beneficiary is anybody who has served, is currently serving in the armed forces or are a carer, dependent, spouse or partner of someone who is serving or has served.
0808 802 8080- Open 8am-8pm- 7 days a week
Or visit one of their pop in centres:
Provide free, independent, impartial and confidential legal advice services. Work with residents of East Bristol & Ashley wards, via outreach in Easton, Barton Hill & Fishponds.
Contact: 0117 955 2981
Contact address:146 Grosvenor Road, St Paul’s, Bristol, BS2 8YA
Please note, this service is closed to the public everyday between 12.00pm – 2.00pm, plus Wednesday mornings and Friday afternoons
St Paul's Advice Centre Website
Assist consumers and their families in finding trusted accredited financial advisors who understand financial needs in later life.
Contact: 0845 303 2909
Calls to this number cost between 1p – 11p per minute from a landline.
Free, independent and confidential advice for people experiencing difficulties with debt and welfare benefits.
Contact: 0117 985 1122
Drop in sessions are available at: The Withywood Centre, Queens Road, Bristol, BS13 8QA.
South Bristol Advice Service Website
SSAFA provides lifelong support for veterans and their families. Their trained volunteers can provide practical and emotional support if and when you need it.
Here are some of the services they offer.
Practical housing advice and support to Armed Forces veterans and their dependents including guidance around housing benefits and accessing social housing.
After leaving the Forces, some ex-service personnel find themselves in financial trouble. SSAFA can give you the support you need.
Help with mobility
Our volunteers can help veterans to help maintain mobility and independence at home including mobility scooters and stairlifts.
How we can help you get hold of essential household items, including white and brown goods.
SSAFA helps military families facing mental health problems, including depression, anxiety or dealing with PTSD.
Helping individuals transition out of the Services, no matter what the circumstances
Armed Forces transition support
Get help for you and your family as you make the transition from the Forces to civilian life.
Help with the loss of a loved one
If you lose someone who has previously served in our Armed Forces, or you are ex-Forces and have lost someone, then SSAFA is committed to giving you support.
We know that significant number of veterans find themselves on the streets so we have developed specialist services to support them.
Support for offenders and ex-offenders
We are committed to providing serving personnel and veterans in custody and their families with support, however their circumstances may have changed.
We offer places to stay for veterans and their dependents
To access help, please contact:
Provides free, independent debt advice, energy advice and financial education.
Contact: 0117 954 3990
Contact address: 1 Hide Market, West Street, Bristol, BS2 0BH.
Talking Money Website
Protecting elderly & vulnerable people from scams which come through the postal system and criminals who contact them by telephone.
For help and advice on scams and nuisance calls visit here
You could get between £100 and £300 tax-free to help pay your heating bills if you were born on or before 5 May 1953. This is known as a ‘Winter Fuel Payment’.
Most payments are made automatically between November and December. You should get your money by Christmas.
You usually get a Winter Fuel Payment automatically if you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).
We have now launched an innovative series of short films in six different languages giving information about dementia and relevant support services in the city. We commissioned the six short films - in Urdu, Punjabi, Cantonese, Somali, Polish and English-language - to address the stigma, misunderstanding and lack of accurate information currently available for the culturally diverse communities across the city.
There are an estimated 25,000 BME people with dementia in the UK. While the number of white, British people with dementia is expected to double by 2051, the numbers of people from BME communities is expected to increase sevenfold within the same timeframe.
Mrs Kwan, who is originally from China, has lived in Bristol with her husband for 45 years and raised their family here. She is now carer to her husband who has dementia. She explains: “Life changes significantly for someone with dementia, and for their carer and family too. It’s really important to get help. In our community, a lot of people don’t know what dementia is, we don’t even have a word for it. This means that lots of people with the disease run the risk of being forgotten.”
Within each of the films, medical experts, people affected by dementia and members of the relevant communities explain what dementia is, outline how people can gain a diagnosis and access the free support available from the Dementia Wellbeing Service.
This issue is echoed across many communities, as well as within white-British communities, and one which the films address head on.
Khadra Abdi, who cares for her mother with dementia and is active in the Somali community in Bristol says: “Many older people within our community have limited English language, and when they don’t understand what dementia is it can be very scary. These films explain about the disease and the help available in a simple, clear way, and most importantly in their native language, making it far easier for them to gain a genuine understanding of dementia, get a diagnosis from their GP and to get support from the Dementia Wellbeing Service”.
You can now view the films from our homepage or via our YouTube channel and hardcopies are available from 0117 904 5151
Posted at 09:16 on 01/08/2017
BREAKING NEWS! Our new short films talking about dementia and how you get can support in Bristol are now live!
Please click on the links under 'Dementia - Your questions answered' above
Posted at 16:11 on 31/07/2017
If you need information about the service contact us today